Frequently asked questions

We arrange treatment in five countries: India, Turkey, Thailand, Malaysia and Mexico. Our office is in Hyderabad, India, and our team coordinates your care in whichever of the five you choose. Each country has its own visa rules, travel distance and price level, so we set these out for your case before you decide.

Yes. Our quote form has a "Preferred country" field where you can pick India, Turkey, Thailand, Malaysia or Mexico. If you are not sure, choose "No preference, show me options", and we ask hospitals in more than one country to quote for your case, so you can compare before you decide. You can also change your mind after you see the quotes.

From any country. A patient might travel from the United States or Canada to Mexico, from the UK, Germany or Australia to Thailand or Turkey, from Saudi Arabia or Iraq to Turkey or India, from Kenya, Nigeria, Bangladesh or Sri Lanka to India, or from Indonesia to Malaysia. Those are common patterns, not rules. Tell us where you live and we look at the options that make sense from there.

Send your recent medical reports through the quote form on this site, by email to info@medicurage.com, or on WhatsApp at +91 88868 87123. The most useful documents are your doctor's latest notes or referral letter, scan reports and images (CT, MRI, X-ray or an echocardiogram, which is an ultrasound scan of the heart), recent blood tests, biopsy reports for cancer, and a list of the medicines you take. If you are not sure what you have, send what you have and we will tell you what is missing. Tell us which country you prefer, or that you have no preference. We reply to every enquiry within 24 hours.

Yes. A son, daughter, spouse or an agent in your country can write to us on your behalf, and we will work with whoever is helping you. We ask for the patient's consent before we share any reports with doctors or hospitals. Tell us who should receive updates, so everyone in the family hears the same information.

Our main areas are heart treatment, cancer care, spine surgery, organ and bone marrow transplants, and brain and nerve surgery. We also help with planned treatments such as hair transplant, cosmetic surgery, dental implants, knee and hip replacement, IVF, weight loss surgery and LASIK eye surgery. If you need something else, send your reports anyway and we will tell you honestly whether we can help. Some treatments, such as transplants and fertility treatment, follow different laws in each country, and we check them for the country you choose.

We use your reports only to get a medical opinion and hospital quotes for you. We share them only with the doctors and hospitals reviewing your case, and only with your consent. You can ask us to delete your records at any time, and our Privacy Policy explains how we store and delete them.

Once doctors have reviewed your reports and the treatment you need is clear, we send the same case summary to several partner hospitals, in your preferred country or in several countries, and ask each one to quote. You receive the quotes side by side, showing what each includes, the expected hospital stay, the time you would spend in the country and anything left out. Yes, you are free to choose any of them, and we do not push you towards one hospital or one country.

Price is one reason, and quotes for the same treatment can differ a lot between countries. Others matter as much: how far you must fly, especially after surgery; whether your passport needs a visa for that country and how long it takes to get; the language spoken at the hospital and whether an interpreter is needed; and how long the treatment keeps you there. The treatment itself also counts, because rules for transplants and fertility treatment differ by country. We set these out next to each quote so you can weigh them with your family.

Each hospital sets out its own package, and what is usually included differs between countries. A quote usually covers the procedure, the surgeon's and anaesthetist's fees, a hospital room for a set number of days, standard medicines and consumables, and routine tests during the stay. Pre-surgery tests, extra days in hospital, special implants and your stay outside the hospital are often listed separately. We go through each quote with you so you can see what is included and what is not.

Yes, it can. A quote is based on the reports you sent, and the final bill depends on what the doctors find when they examine you in person, how long you stay and whether any complication needs extra treatment. If a hospital revises its estimate after your first consultation, we ask it to explain the change in writing before you agree to anything.

You pay the hospital directly, through the hospital's own billing process, and the hospital gives you receipts in the patient's name. Hospitals commonly accept international bank transfers and credit or debit cards, and many ask for a deposit at admission. The hospital you choose will confirm its accepted payment methods and the deposit amount before you travel. Keep every receipt and ask for an itemised final bill.

No, we do not handle insurance claims. If you have health insurance at home, ask your insurer before you travel whether it covers treatment in the country you choose and which documents it needs. Before you leave the hospital, ask for an itemised final bill, the discharge summary and copies of your reports, then send them to your insurer yourself. Your coordinator will remind you to collect these papers before discharge.

It depends on your nationality and on the country where you are treated. For example, US and Canadian citizens do not need a visa for a short visit to Mexico, while India and Turkey expect patients to come on a medical visa, and Thailand and Malaysia have medical visa routes for nationals who need them. Once you choose a hospital, we request its invitation or treatment letter where one is needed and help you and your attendants prepare your applications. The visa decision belongs to the destination country, and our Travel and Visa Guide explains the rules we checked for each of the five countries.

Yes, and we recommend at least one. The rules depend on the destination. India, for example, grants up to two e-Medical Attendant visas for each patient on an e-Medical visa, and its immigration guidelines allow three attendants for Bangladeshi nationals on the regular medical visa. In other countries, each attendant usually needs whatever visa their own nationality requires, and some missions want them named in the hospital letter. Tell us who is travelling early, and we book a place to stay near the hospital that suits you all.

A driver or representative we book meets you in the arrivals hall at the airport nearest your hospital, in whichever country you are treated, with a board showing the patient's name. We send you their name and number before you fly. They take you by car to your hotel, or straight to the hospital if the doctors want to see you that day. If your flight is late, they wait, because we follow the flight number you give us. Your coordinator works from our office in Hyderabad by phone and WhatsApp, and any interpreter you need is arranged locally at the hospital.

You stay in a hotel, guest house or serviced apartment close to the hospital. Before you travel, we send you a few options with their nightly rates, chosen around what you need, such as a kitchen, halal food nearby, or a lift for a patient who cannot manage stairs. You pick one and we book it for the dates the hospital expects.

You do not need to. We arrange an interpreter for Arabic, and for other languages on request, who sits with you in doctor consultations, explains consent forms before you sign and helps you talk to the nurses on the ward. This applies in all five countries. Tell us your language in your first message so the interpreter is arranged before you arrive.

It depends on the treatment and on how you recover, more than on the country. As a rough guide, heart bypass surgery usually means two to three weeks in the country, while a kidney transplant usually means five to six weeks, because of donor approval before surgery and checks after it. Each treatment page shows the typical hospital stay and total stay, and the hospital quotes give their own estimate for your case. Your treating doctor decides when you are fit to fly home.

You have one named coordinator, your case manager, who follows your case from your first reports until you are back home. While you are being treated, they are your first call for anything: appointment times, hospital paperwork, a problem at the hotel, or a question you forgot to ask the doctor. You get their direct phone and WhatsApp number, and they stay in close touch throughout your stay.

Message your coordinator on WhatsApp or by email, the same way you did before you travelled. We pass medical questions to the treating doctor or hospital team and send you their answer, and we can arrange an online follow-up consultation with the doctor when one is needed. If your doctor at home orders tests, send us the results and we will share them with the team that treated you. For anything urgent, go to your nearest hospital first.

Ask for the discharge summary, which lists your diagnosis, the procedure done, your medicines and the follow-up plan. Also take copies of your reports and scans, and the itemised final bill. If you received an implant, such as a stent, heart valve, pacemaker or spinal screws, ask for the implant details card. Your coordinator checks that you have all of these before you fly home.